Talk to people who can actually fix infrastructure problems
Use live chat for urgent infrastructure, account, and billing issues, and support requests for deeper platform investigations. Support is handled by infrastructure engineers, not outsourced script readers.
Support request
Best for complex issues that need investigation. Include context, logs, and recent changes so the team can get to the real cause faster.
Useful for non-urgent questions, procurement follow-ups, or anything that benefits from a written trail.
Support FAQ
Answers to common questions about response times, channels, and what our team can help with.
Log into your dashboard and navigate to the Support section. Click "New request" and provide details about your issue. Our team responds quickly to all requests. For urgent matters, use live chat for instant assistance.
We offer multiple support channels: live chat (24/7), support requests, and email (contact@royalehosting.net). Live chat provides the fastest response for urgent infrastructure, account, or billing questions, while support requests work best for detailed technical investigations.
Our support team helps with infrastructure, network, DDoS protection, control panel, account, and billing issues. We can investigate platform faults, connectivity problems, provisioning issues, and service-level incidents. We do not provide managed hosting or application support such as software installation, code debugging, performance tuning inside your app stack, or day-to-day server administration.
Yes. Live chat is available 24/7 for urgent infrastructure, account, and billing issues. Support requests are monitored continuously and handled according to urgency and scope. Email is available around the clock for non-urgent questions.
For urgent matters affecting your production infrastructure, use live chat and clearly indicate the urgency. You can also create a high-priority support request in your dashboard. Our team prioritizes critical issues to ensure rapid resolution.
Help yourself when you prefer not to wait
Documentation, setup guides, and technical references for the tasks customers ask about most.
Knowledge base
Search for answers, step-by-step guides, troubleshooting help, and documentation.
Getting started guides
Step-by-step tutorials to deploy your first server, configure DDoS protection, and manage infrastructure.
API documentation
Complete API reference for automating server management, billing, and infrastructure.
Network & infrastructure
Learn about our network architecture, data centers, and DDoS protection capabilities.
Need infrastructure with support that matches the promise?
Every VPS, dedicated server, and colocation service includes attack protection, an SLA-backed platform, and 24/7 infrastructure support for the service itself.